SHIFT CHANGELearning Blog Tag
De-escalation is about slowing situations down, creating safer choices, and avoiding unnecessary escalation where possible. These articles focus on language, tone, boundaries, and the judgement needed when communication is only one part of the risk picture.
Why healthcare security teams should understand Martha's Rule, support appropriate signposting, and help prevent communication failures becoming conflict.
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Why healthcare security teams are managing more violence, risk, welfare concerns, communication pressure, and organisational responsibility than ever.
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Short, prepared phrases can help healthcare security officers communicate clearly in difficult moments.
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